Privacy Policy

Information We Collect

When you interact with our services, we gather different types of information. Some you provide directly, and some we collect automatically through your use of our platform.

Personal Information You Provide

• Contact details including name, email address, and phone number when you register or reach out to us
• Financial information you share for analysis purposes, including income details, expense patterns, and investment goals
• Business information if you represent a company, such as organization name and your role
• Communication records when you contact our support team or participate in consultations
• Payment information when you subscribe to our services, though we don't store complete card details

Automatically Collected Information

• Technical data like your IP address, browser type, and device information when you visit our website
• Usage patterns showing which features you access and how you navigate our platform
• Session information including timestamps and duration of your visits
• Cookies and similar tracking technologies that help us understand user behavior

How We Use Your Information

Your data serves specific purposes related to providing and improving our financial analysis services. We don't use it for unrelated activities.

1. Delivering financial stability analysis and personalized recommendations based on your specific situation
2. Processing your payments and managing your subscription or service agreements
3. Communicating with you about your account, service updates, and responding to your inquiries
4. Improving our platform by analyzing usage patterns and identifying areas for enhancement
5. Protecting against fraudulent activity and maintaining the security of our systems
6. Complying with legal obligations under Vietnamese law and international standards
7. Sending occasional educational content about financial management, which you can opt out of anytime

Data Sharing and Disclosure

We limit data sharing to essential partners who help us provide our services. Everyone who accesses your information is bound by strict confidentiality requirements.

Service Providers

We work with carefully selected companies that assist with specific operations. These include payment processors, cloud hosting providers, and analytics tools. They only receive the information necessary to perform their specific functions.

Legal Requirements

We may disclose information when required by Vietnamese law, court orders, or government requests. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If DynamicIQ Energy undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You'll receive notice before this happens, and the new owner must honor this privacy policy.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at [email protected] with your request. We'll respond within 15 business days and verify your identity before proceeding.

Data Security Measures

Protecting your information is a continuous priority. We employ multiple layers of security to safeguard your data against unauthorized access, disclosure, or loss.

• Industry-standard encryption for data transmission and storage, using TLS 1.3 protocol
• Regular security audits conducted by independent third-party experts
• Restricted access controls ensuring only authorized personnel can view sensitive information
• Secure data centers with physical security measures and redundant systems
• Employee training programs focused on data protection and privacy best practices
• Incident response procedures ready to address any potential security breaches
• Regular backup systems to prevent data loss from technical failures

Data Retention and Deletion

We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and business needs.

Active Account Data

While your account remains active, we retain your information to provide ongoing services and maintain accurate records of your financial analysis history.

After Account Closure

When you close your account, most personal data is deleted within 90 days. Financial transaction records may be retained for up to seven years to comply with Vietnamese accounting and tax regulations.

Legal Hold Exceptions

In rare cases involving legal disputes or regulatory investigations, we may need to preserve certain information beyond standard retention periods until the matter is resolved.

International Data Transfers

Our primary servers are located in Vietnam, but some service providers operate globally. When your information crosses borders, we ensure it receives adequate protection.

We use standard contractual clauses approved by relevant authorities and work only with providers who demonstrate strong privacy commitments. If you're accessing our services from outside Vietnam, you acknowledge that your data may be processed in Vietnam under Vietnamese privacy laws.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and understand how people use our platform. You control whether to accept these.

Essential Cookies

These are necessary for basic website functionality, including keeping you logged in and remembering your preferences. You can't disable these without affecting your ability to use the site.

Analytics Cookies

We use these to understand how visitors interact with our platform, which helps us improve design and functionality. These don't identify you personally.

Managing Cookies

Most browsers let you block or delete cookies through their settings. Keep in mind that disabling cookies may limit some website features.

Children's Privacy

Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

Privacy practices evolve, and we may update this policy periodically. When we make significant changes, we'll notify you by email and display a notice on our website for at least 30 days before the changes take effect.

Minor updates that don't affect how we handle your data will be posted here with an updated date. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Third-Party Links

Our website may contain links to external sites or resources. We're not responsible for the privacy practices of these third parties. When you leave our site, we encourage you to read the privacy policies of any site you visit.